Member Protection · Our Highest Priority

Y91 Responsible Gaming — Stay Happy, Stay Within Your Limits

Gaming is entertainment — it should never become a burden. At y91, our members' mental and financial well-being always come first. On this page, you'll find all the tools and information you need, in one place.

For players 18+ only. Gaming addiction is a real issue — seeking help is not a weakness.
Members First
People Before Profit
18+ Only
Strict Age Verification
Set Limits
You're in Control
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Always Here for You

Gaming Should Be Fun — Nothing to Worry About

At y91, we process millions of BDT in transactions every day — but what we value most is the wellbeing and happiness of our members. Responsible gaming isn't a legal obligation for us; it's an ethical one.

Online gaming is growing fast in Bangladesh — and so are some of its pitfalls. Some players spend more time than they should; others wager more than they can afford. y91 doesn't want any of its members to go down that road.

That's why we've built Bangladesh's most robust responsible gaming framework. From deposit limits to self-exclusion — every tool is at your fingertips. Because we want you to come to y91 with a smile and leave feeling satisfied.

Remember — responsible gaming doesn't mean gaming less. It means knowing your limits and playing with enjoyment.

y91's Commitment
We're more than just a gaming platform — we're here for you, every step of the way.
  • No member will ever be pressured into playing more.
  • Self-exclusion requests will always be honored — no questions asked.
  • Requests to increase limits will take effect after a 24-hour waiting period.
  • If signs of problem gaming are detected, y91 will proactively alert the member.
  • No games or bonuses are available to minors.
  • Members seeking help will always receive top priority.

Gaming Warning Signs Recognise

If you notice any of the signs below — in yourself or someone you know — reach out for help. There's no shame in it.

Spending beyond your budget
You're spending more than your set budget on gaming, or telling yourself 'just one more time.'
Losing track of time
Once you start playing, you lose track of time and hours pass without you noticing.
Relationships are suffering
Family or friends have raised concerns about your gaming, and you've been spending less time with them.
Chasing Losses
Chasing losses by betting more is a dangerous cycle.
Feeling Restless When Unable to Play
When you can't play, you feel irritable, restless, or empty.
Hiding your gaming
You're hiding how much you play or spend from your family or the people closest to you.
If you're experiencing three or more of the above signs
This could be a serious sign of gaming addiction. Please reach out to y91 Support today — we'll help you access professional help, in complete confidence.

Is My Gaming In Control A Problem?

Answer each question honestly. This is just for you — no one else will see it.

Responsible Gaming Self-Assessment
Answer based on your experience over the past 30 days
1
Have you spent more than your set budget on gaming?
Yes No
2
Have you ever chased your losses by placing bigger bets to win back what you lost?
Yes No
3
Have you ever played for longer than planned, neglecting work, studies, or family responsibilities?
Yes No
4
Have you tried to cut back or stop gaming but couldn't?
Yes No
5
Have you lied to family or friends about your gaming?
Yes No
6
Do you feel stressed about needing to win money from gaming?
Yes No
You're in a Good Place! Your gaming appears to be under control. That said, setting limits is always a good habit.
There are some mild areas of concern. Use the tools below — set a deposit limit or take a cooldown period.
It's time to seek help. Please contact y91 Support today or activate self-exclusion. We're here for you.

Y91's Responsible Gaming Tools

You can manage all these tools directly from your account — at any time.

Deposit Limit
Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits will be accepted — even if you want to. Reducing your limit takes effect immediately; increasing it takes 24 hours.
Session Time Limit
Decide how long you want to play before you start. Once that time is up, y91 will send you a reminder and give you the option to end your session.
Cooldown Period
Pause your account for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or make deposits.
Self-Exclusion
Lock your account for 6 months, 1 year, or permanently. During self-exclusion, you will not receive any promotional communications.
Loss Limit
Set a daily or weekly maximum loss amount. Once that limit is reached, no further bets will be accepted.
Reality Check
A popup will appear every 30, 60, or 90 minutes — summarizing how long you've been playing and how much you've won or lost.

Tools Activate — In Just 2 Minutes

Set a Deposit Limit
Set a monthly budget for gaming before the month begins.
  • Log In to Your Account
  • Profile → Responsible Gaming
  • Set Your Deposit Limit
  • Enter an Amount and Save
Apply for Self-Exclusion
Use this if you need a short break or want to step away for an extended period.
  • Live Chat with Support
  • Request Self-Exclusion
  • Select Duration
  • Takes Effect Immediately

Your Control Panel

Active Protection Settings (Example)
Daily Deposit Limit
Active — ৳5,000
Weekly Deposit Limit
Active — ৳20,000
Session Time Limit
Active — 2 Hours
Reality Check
Active — 60 Minutes
Loss Limit
Inactive
Self-Exclusion
Inactive
Expert Support
Gaming experts say — Set your limits before you play, not after. The urge to break limits is strongest in the heat of the moment. Make your decision before you log in.

Responsible Gaming Golden Rules

Keep Your Entertainment Budget Separate
At the start of each month, decide how much you're willing to spend on gaming. Think of it as your entertainment budget — not money for rent or food. Once it's gone, it's gone for the month.
Winning Doesn't Mean Betting More
Celebrate a win — then cash it out. The thought of "just one more round and I'll win bigger" is where the trouble begins.
Don't Play Under Stress
Never play when you're angry, upset, or stressed. In that state, good judgment goes out the window — and your losses are likely to follow.
Take Regular Breaks
Take a 10–15 minute break every hour. Drink some water, go for a walk. Life outside the game is what truly matters.
Don't Play Under the Influence
Never play under the influence. Alcohol and substances impair judgment and can lead to placing far larger bets than intended.
Gaming Is One Form of Entertainment — Not Everything
Reading, spending time with friends, sports — these are all part of life too. Don't let gaming become your only way to unwind.
Let Your Family Know
Don't hide your gaming habits from your family. Openness and honesty go a long way in preventing problems.
Winning Is Never Guaranteed
Remember — there are no guarantees in gaming. Let go of the "I'll definitely win today" mindset. Play for the fun of it, not for a guaranteed payout.

About Responsible Gaming FAQ

Yes. Your account balance remains completely safe during self-exclusion. Contact Support to withdraw to your registered payment method.

Yes, intentionally. After requesting a limit increase, there is a 24-hour cooling-off period. This is to ensure decisions made in the heat of the moment don't lead to regret later. Reducing your limit, however, takes effect immediately.

Contact y91 Support immediately. We'll temporarily freeze your account and investigate. Never share your password or OTP with anyone — including y91 staff.

You can contact y91 Support to request deposit limits or self-exclusion on a family member's account. A verification process is required — our support team will guide you through it.

No. Even after the period ends, you'll need to actively contact Support to request reactivation. There's also an additional 7-day waiting period before your account goes live again.

Don't Fight It Alone No — Get Help

Problem gaming only gets worse when kept in the dark. Asking for help is a sign of strength, not weakness.

y91 Support
24/7 live chat support. Whatever the issue, we're here for you.
support@y91.wine
Support from Family & Friends
Talk openly with the people close to you. They won't judge — they'll help.
Professional Advice
Consult a mental health professional or counselor. Gaming addiction is treatable.
Need Urgent Help?
If you feel like gaming is taking over your life — reach out to y91 Support today. We Complete Confidentiality We'll help you access professional support. No questions, no judgment — just help.

Play Responsibly — Keep It Fun!

Y91 has everything you need for safe and responsible gaming. Register — set your limits — and enjoy the experience.

For Members 18+ Set Your Limits Play for Fun
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